PSSap members can check their account balance online by logging into PSSap Member Online or by calling PSSap on 1300 725 171.
Follow the steps outlined below to initiate a redundancy process through the Employer Administration Centre for CSS and PSS members. Before a member is offered a redundancy, employers should determine whether they might be entitled to invalidity benefits instead. Read more about Redundancy offer or invalidity process.
1. Contact the CSS/PSS redundancy team
If your department is starting a redundancy process, contact the CSS/PSS redundancy team on APSredundancies@admin.csc.gov.au
We will require the following information regarding your redundancy process:
- time frame of expression of interest
- number of staff targeted
- expected employee exit date/s.
2. Commence a redundancy estimate request process
Use the Redundancy estimate request template [XLSX 12 KB] to request benefit estimates from the Employer Administration Centre. Email the completed spreadsheet to APSredundancies@admin.csc.gov.au
Once received, we will contact you to notify you of the time frames for providing the estimates, including details of any that are manual calculations.
Estimates are generally provided within 4 to 5 business days and 10 to 15 business days for manually calculated estimates.
3. Distribution of completed estimates
Estimates will be provided to you or the member in accordance with your department’s request.
Note that in periods of high demand, we will send completed estimates back to you to distribute to your employees.
4. Confirmation of accepted offers
Provide APSredundancies@admin.csc.gov.au with the following details for employees who have accepted a redundancy:
5. Employee requirements
Employees who exit as a result of a redundancy will need to complete the below application form and submit it to their personnel section.
PSS - Redundancy [PDF 1 MB]
CSS - Redundancy [PDF 1011 KB]
6. Redundancy pack
These contain FAQs, factsheets and application forms in the one pack that you can give to your employees.
PSS redundancy pack [PDF 2 MB]
CSS redundancy pack [PDF 2 MB]
To assist your agency and staff who are members of the PSS and CSS schemes and interested in redundancy information, CSC can provide scheme specific redundancy seminars for employees in your workplace.
If you would like to find out more about how we are able to assist members, email APSredundancies@admin.csc.gov.au or phone 02 6272 9334.
At Work for You super seminars
CSC provides free scheme education seminars called At Work for You. We recommend that members attend a scheme seminar prior to attending a redundancy seminar to help them gain a better understanding of how their scheme operates.
At Work for You seminars can also be run in-house. If you would like more information or to book a seminar please email email@example.com. The content for in-house seminars is the same as the super seminars.
Employer Service Desk: 1300 338 240