Guidelines for invalidity retirement

Guidelines for invalidity retirement have been updated (including pre-assessment payments (PAP), partial invalidity pension payment (PIP) and procedures).

This guide provides information about the invalidity retirement process for CSS and PSS members, including reference to the requirement for employers to notify us of specific circumstances relating to the affected member so that assessment of their entitlement to PAP or PIP can occur. All employers are encouraged to familiarise themselves with the guidelines.

Information and calculators

Case managers and HR personnel can find invalidity information in

Calculators are also available:

Calculators provide a guide only; please verify all your results for accuracy.

Approved medical practitioners

If you are helping an employee apply for invalidity retirement, you are required by superannuation legislation to refer them for a medical examination by an approved medical practitioner (AMP). You may also use an AMP for partial invalidity pension applications and  all other medical matters related to their super.

Approved medico-legal service providers are outlined below.


How to book


 Ph: 1300 633 452

 Red Health

 Ph: 07 3221 5154


Medico-Legal Reporting Services of Australia (MLRSA)

 Ph: 1300 465 772

 Specialist Opinion Group (SOG)

 Ph: 02 9264 0734


 Ph: 1300 554 361


Ph: 1300 130 963


MedHealth Pty Ltd (MLCOA)

 Contact us

If you have any questions or feedback about services offered or provided, please contact us at: